SHIP IN 24 Hours + FREE WORLDWIDE SHIPPING
SHIP IN 24 Hours + FREE WORLDWIDE SHIPPING
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FAQs

Shipping

Shipping Method 

Do you ship worldwide?

YES! Check here for specific shipping time for your country.

 

Why didn't my shipment come in one package?

We ship your orders from various international warehouses (US, China and Europe). Our stock is spread out over multiple fulfilment centers in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way. Therefore, the partial shipment could be applied to customers’ order.

 

Where do you ship?

We provide international shipping. However, due to the security reasons, we can’t deliver a shipment to the military area.

 

How do you ship?

We ship orders oversea by mail service.

After finishing processing your order, we will send it to the shipping company and it will be completely handled by them. After arriving to your country, it will be handled by your country's postal service. So please kindly contact your local post when it arrives at your country.

 

Shipping Time

How long will my order take to be delivered?

The shipping time will depend on your exact location. However, it usually takes only 5-13 business days for shipping to the US/UK and 7-15 business days for international shipping.


How can I track my order?

We will send you the tracking code of your orders to the email that you filled down when placing your orders. This email will also guide you how to track your package. Please note that the tracking information will be displayed 2-5 days after you receiving that email.

You can also track your order HERE.

 

When will my tracking information appear?

You should see tracking events within 48-72 hours after you have received the tracking number/ID. The reason for this time lag is that in most cases the first tracking event only shows up once the shipment was handed over to us, i.e. once the shipment has left the fulfillment centre of your online shop.

 

Why can't I track my order on your website?

Please note that the tracking information will be displayed after 2-5 days after being updated.

For the first time, it may take a few minutes to get the information from the carrier. Therefore, sometimes you can not find information about your package, please track again later.

 

Why is my shipment status unchanged?

 Your shipment may be delayed. Delivery time delays can be due to e.g. weather incidents, customs or backlogs. Please note that tracking information can be displayed after your order started being shipped.

 

Why do I have to pay extra fee to my shipping company?

When your order is ready to ship, we will send it to the shipping company and they will completely handle it. Depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, probably due to your shipping address is in a remote area. In this case, please kindly pay them the required fee to receive your order.

 

Can I change my shipping address after placing an order?

Please be advised that your shipping address cannot be revised after the order has been processed or shipped. Kindly update your shipping address to your residential address instead of your vacation address as we do not know how long the destination's customs department will have the package on hold.

 

Payment

Payment Method

How can I pay for my order?

We offer safe shopping and accept payment via Paypal, Credit card, Debit card, VISA, Mastercard, AMEX, Apple pay or Google pay. So you can choose the most suitable one for you. All products are listed in UK Pound, our system will automatically exchange your currency to make it easy for you when placing order.

 

Which currency are you using on the website?

Our products are listed in UK Pound. But our system will automatically convert it for you, don't worry! 

If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issuer processes the transaction.

 

How secure is my personal information?

Homeyhomie.com adheres to the highest industry standards to protect your personal information.

Our store makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Your credit card information is only used to complete the requested transaction and is not subsequently stored.

 

Order

How do I place an order?

First of all, visit our store at: https://homeyhomie.com/

Choose products that you love, then click "Add to cart" or "Buy Now" and "Check out".

Then fill in your information and pay.

That's it! Very easy.

HOW DO I CANCEL MY ORDER?

 

Within minutes of submitting your order, our warehouse is already picking and packing your items. Unfortunately, after we start fulfilling it, we are unable to make any edits or cancel your order.

  • If your order has not yet shipped, please contact us to cancel the order and refund your payment.
  • If your order has already shipped, unfortunately we are unable to cancel it; however, you can return the unopened product for a full refund or exchange it for something else. Please note that the refund does not include the cost of shipping. For more information on returning an order, please visit our Returns section.
  • If you need to edit or make changes to your order after it has been submitted, please contact us. Depending on the situation, we may be able to make the needed changes without canceling the order.

 

I placed an order, but I didn't receive a conformation email, what's going on...

Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further.

 

Can I use several discount codes in one order?

Promotion and discount codes cannot be used in conjunction with other promotions and discounts unless stated otherwise.

 

Refund/Return

If there's a problem, can I have a refund or can you resend me me another one?

If an item doesn’t arrive or doesn't match the description, and your payment is eligible, we’ll reimburse the full cost of eligible purchases paid, including shipping costs (if there were), or we will resend you another one. All you will have to do is to ship us back the product on your own expenses. Again you can always contact us, we will try our best to provide the best service! You can also find the full Refund Policy here.